Learning Outsourcing

We enable our clients to focus on their core competencies by managing parts or their entire learning and development function. Our clients are thus able to improve the quality of their products and services and reduce costs as they count on us to provide specialized expertise and well-managed processes. Our services include:

• Development of learning and development strategy which normally would dovetail from the client’s overall corporate strategy
• Development of the client’s learning and development plan and calendar
• Curriculum design
• Content development and management
• Learning delivery and management
• Learning administration
• Learning Infrastructure

Education and Consulting Solutions to any Call/Contact Center Requirement

Through call Direct, we offer education and Consulting Solution to any call / Contact centre requirement.

Training/Education
· Course offerings include - Core skills, competencies and knowledge required for success on the bottom line in the CC.
· Preparation for international certification (CIAC)
· Delivery by professionals who have a first hand understanding of the call center environment.
· Our in-person seminars are powerful learning experiences designed to meet the needs of each job level. We use multimedia, hands on experience and exercises, situational practice, videos and audios
· Provide e-learning solutions designed to meet your company’s specific needs

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Consulting

• Call center start up and design
• Workforce planning
• Recruitment
• Career consulting
• Technology acquisition and implementation
• Assessments

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Centre For Excellence

Through The centre for excellence we offer several courses under our customer service and personal effectiveness series. [ calendar]

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Other Services

1. We offer personnel recruitment services and would conduct employee surveys and exit interviews for our clients
2. We offer training on a wide range of subjects which include – Telecommunications 101, Project Management (Prince 2), Time and Self Management, Leadership development, Accounting for Non Account Managers and much more. For more details, please request for a copy of our current training guide
3. We arrange seminars using speakers who are gurus in their fields
4. We sell quality customer service videos and books (A listing of books and videos is available upon request)
5. We arrange exchange programs in customer service in which partners in the USA and South Africa certify participants
6. We offer evaluation services which include job assessments, service audits and help our clients monitor service standards in their organizations (Mystery Shopping)
7. Aware of the shift towards on-line learning due to cost-effectiveness and convenience, we provide e-learning services and are involved in customized courseware production, which means we develop computer-based and web-based training programs regardless of the subject material.