Staff Profile

The practice is managed by Kemi Adeniran, Kemi is a graduate of Instructional Technology for Web based professional development and training from the prestigious John Hopkins University Baltimore, Maryland. She is a Country representative of Service Quality Institute, a global firm based in the United States of America which specializes in customer service training. Her work experience includes, Business Operations Training manager, MTN Nigeria Communications LTD and Head Bussiness Process Re-engineering and Total Quality Management Oceanic Bank International PLC

Affiliations and Certifications

• Nigerian Institute of training & Development – NITAD
• American society for training & Development – ASTD

Facilitation Accreditation by:

1. Kaizen Brain Friendly Learning Systems, UK
2. Deloitte & Touché Human Capital Corporation Ltd., South Africa
3. Skill Junction CC, Johannesburg, South Africa

Service Advantage

• We focus on quality
• In the area of customer service training we are representatives of a world-class leader in customer service with over 30 years experience in developing customer service learning systems and material
• Our bespoke training programs are delivered by certified professionals who are not just subject matter experts but also have hands on industry experience
• We are able to provide learning interventions to small groups
• We have a solid exposure to world wide best practices
• Our interventions are never one-off interventions. For every learning intervention, we would come back to our clients 12 weeks after the learning event to ensure that learning has indeed taken place. In addition, we provide a hot-line and an email address through which participants in any of our learning interventions may contact us to clarify any issues, questions or concerns that they may have
• We offer at discounted prices books, training videos, training packages and customer service video
• Our lead facilitators and consultants have a combined experience of over 50 years working with the top consulting, telecommunications and financial companies in Nigeria. This work experience includes and is not limited to human resource management and development, learning and development, process re-engineering, customer service, financial control and strategic planning